We first stayed at The Londoner at Christmas time 2022. My first Londoner review concluded that:
The Londoner, the World's First Super Boutique Hotel is conceptionally brilliant, but the execution is far from what I would expect given its cost and 5 star rating. It requires more training of the staff is has and more staff; this would improve the service level dramatically taking the execution to its conceptional brilliance; dressers in the rooms would take it over the top!
The Londoner's great Location, cool vibe, and some very unique aspects for a hotel, especially The Residence's three exclusive spaces within the Hotel: the Y Bar, the Drawing Bar and the Whisky Bar combine to create an exceptional 'super boutique' hotel in London . London isn't short of remarkable hotels, but the Londoner truly is an experience, setting it apart. Artfully designed at every turn, the property is inspiring to say the least, and is one of the trendiest locations to see and be seen at in the city today. We will return.
We did return, this time on first week of October 2023. I can honestly say, it is now ready for prime time! The Londoner General Manager did call me regarding my initial review; horrified to say the least. He had already spoken with the heads of Front Desk, Housekeeping, and HR regarding the items highlighted in the blog. He wanted to learn more – kudos to him. He appreciated the frank discussion and clearly took it to heart.